Switchwise.com.au Blog

Archive for May, 2009

AGL billing customers annually now?

Friday, May 29th, 2009

The ABC reports that a number of AGL customers have recently received a year’s worth of electricity bills in one hit with payment expected in a few weeks’ time.

Whilst the bills don’t appear to be in error it is frankly unbelievable that AGL expects customers to pay the outstanding moneys immediately. I think the right course of action for AGL would have been to apologise for the error and offer customers the right to repay the bills in instalments over, say, a twelve month period. Such a customer-centred approach might have saved AGL the negative publicity and brand damage that accompanies such mistakes.

One can only assume this is continued fall-out from AGL’s mammoth Project Phoenix, a “transformational” SAP system integration project, which has been running for around 3 years at an estimated cost of $164.4 million.

SE Queenslanders halve water use but pay more

Thursday, May 28th, 2009

The Australian reports that the residents of South-East Queensland have halved their use of water over the past 5 years in response to the drought and resulting water restricitions.

It’s great to see people actively reducing their water use or installing rainwater tanks to overcome the water shortages that were caused by the drought. Now that water storage levels are back up to 74 per cent it will be interesting to see whether usage trends back toward pre-drought levels or whether the water wise philosophy will continue.

The Queensland Government has been investing heavily in water infrastructure in an attempt to drought-proof the State for the future. This investment has led to a significant increase in the price paid for water by Queenslanders – prices have risen by around 20 per cent over the last year and are forecast to increase again each year at the same rate over the next 2 to 3 years.

The Government is being criticised for this infrastructure spending now that the drought has receded. I view this criticism as unfair and short-sighted as the likelihood of future droughts is high. However, I strongly disagree with the Government using a desalination plant as the linchpin of its drought-proofing strategy. The amount of electricity required to operate such a plant is staggering and flys in the face of the so called climate change strategy.

Parliament House decides GreenPower is too expensive

Wednesday, May 27th, 2009

The Department of Parliamentary Services, which is responsible for running Parliament House in Canberra, decided to purchase electricity from ActewAGL but only with 10% accredited GreenPower. Apparently the 100% GreenPower option was deemed too expensive and no further funds were made available.

It would have been nice to see the Federal Government “walk the walk” and lead by example by buying 100% GreenPower, especially given the incredible amount of electricity that Parliament House must consume in a year. This seriously makes me question the Rudd Government’s commitment to renewable energy and climate change.