energy regulator
ipart
The Independent Pricing and Regulatory Tribunal of NSW (IPART) is the independent organisation that monitors the regulation of several industries, including gas and electricity. IPART was set up to scrutinise the prices charged by monopoly industries.
Web: www.ipart.nsw.gov.au
Email: ipart@ipart.nsw.gov.au
Phone: 02 9290 8400
Fax: 02 9290 2061
Post: PO Box Q290, QVB Post Office, NSW 1230
legislator
department of water & energy
The NSW Department of Water and Energy coordinates issues related to the policy, legislation, regulation and management of water and energy matters in the State.
Web: www.dwe.nsw.gov.au
Email: information@dwe.nsw.gov.au
Phone: 02 8281 7777
Fax: 02 8281 7799
Post: GPO Box 3889, Sydney, NSW 2001
ombudsman
energy & water ombudsman of nsw
The NSW Energy and Water Ombudsman is responsible for resolving disputes that arise between energy and water distributors and suppliers and their customers.
Before approaching the Ombudsman, consumers are encouraged to try to resolve disputes through mediation with the organisation.
Web: www.ewon.com.au
Email: omb@ewon.com.au
Phone: 1800 246 545
Fax: 1800 812 291
Post: Reply Paid K1343, Haymarket, NSW 1239
consumer affairs
department of fair trading
The NSW Department of Fair Trading encourages ethical and fair practice in a number of industries, including the energy industry.
Web: www.fairtrading.nsw.gov.au
Phone: 13 23 20
Fax: 02 9895 0222
Post: PO Box 972, Parramatta, NSW 2124
