energy regulator
queensland competition authority
The Queensland Competition Authority was established as an independent organisation to help facilitate national legislative compliance for a number of industries, including gas and electricity.
Web: www.qca.org.au
Email: general.enquiries@qca.org.au
Phone: 07 3222 0555
Fax: 07 3222 0599
Post: GPO Box 2257, Brisbane, QLD 4001
legislator
department of mines & energy
The Queensland Department of Mines and Energy is responsible for the $16 billion energy and mining industries and develops policies to deliver best practice within these two industries.
Web: www.dme.qld.gov.au/Energy/energy_today.cfm
Email: info@dme.qld.gov.au
Phone: 1800 657 567
Fax: 07 3238 3088
Post: PO Box 15216, City East, QLD 4002
ombudsman
energy ombudsman queensland
The Energy Ombudsman Queensland seeks to resolve disputes that emerge between energy customers and the industry. It provides its services free of charge and is independent of industry and government influence.
Before approaching the Ombudsman, consumers are encouraged to try to resolve disputes through mediation with the organisation.
Web: www.eoq.com.au
Email: info@eoq.com.au
Phone: 1800 662 837 (calls from mobile phones may attract charges)
Fax: 07 3227 7068
Post: PO Box 3640, South Brisbane, QLD 4101
consumer affairs
office of fair trading
The Queensland Office of Fair Trading encourages a number of industries to practise ethically and fairly, and to alert consumers of their rights in regards to these industries.
Web: www.fairtrading.qld.gov.au
Phone: 13 13 04
Fax: 07 3246 1589
Post: GPO Box 3111, Brisbane, QLD 4001