energy regulator
essential services commission
The Essential Services Commission of Victoria is the independent regulator of the Victorian energy industry.
Web: www.esc.vic.gov.au/public/Energy/
Phone: 03 9651 0222 or 1300 664 969
Fax: 03 9651 3688
Post: Level 2, 35 Spring Street, Melbourne, VIC 3000
legislator
department of primary industries
The Victorian Department of Primary Industries is responsible for a number of industries including fishing, science, mining, forestry, industry research and animal welfare, as well as being in charge of the state's energy bodies.
Web: www.dpi.vic.gov.au
Email: customer.service@dpi.vic.gov.au
Phone: 136 186
Post: GPO Box 4440, Melbourne, VIC 3001
ombudsman
energy & water ombudsman of victoria
The Victorian Energy and Water Ombudsman has the power to resolve disputes that arise between consumers and their electricity, gas and water companies. This is a free service that can quickly and decisively end disputes that have arisen between the various parties.
Before approaching the Ombudsman, consumers are encouraged to try to resolve disputes through mediation with the organisation.
Web: www.ewov.com.au
Email: ewovinfo@ewov.com.au
Phone: 1800 500 509
Post: GPO Box 469, Melbourne, VIC 3001
consumer affairs
consumer affairs victoria
Consumer Affairs Victoria is the state-wide organisation that monitors energy regulators compliance with the laws and codes, scrutinises the services they provide, and alters consumers as to their rights.
Web: www.consumer.vic.gov.au
Email: consumer@justice.vic.gov.au
Phone: 1300 55 81 81
Post: GPO Box 123, Melbourne, VIC 3001