agl reviews
Overall Rating:
27%
An overall rating of
27%
is given based on 14 reviews
These average scores represent customer ratings for the displayed supplier, calculated from all the customer reviews displayed below.
Customer service
14%
Payment options
37%
Discounts and benefits offered
23%
Bill clarity and accuracy
15%
Would you recommend to a friend?
28%
David from 2750, PENRITH, NSW
Overall 65%
| Just signed up with AGL on the strength of their 15% discount. Their usage rates were the same as Lumo. (whose best offer was 11% discount) The guy on the end of the phone promised that if discounts increase in the coming months/ years that they (AGL) will match it. But you have to ask for it. Ahem! Watch this space. |
Customer service 50% Payment options 70% Discounts and benefits offered 90% Bill clarity and accuracy 50%
Would you recommend to a friend?Yes
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| This review is the subjective opinion of a Switchwise user and does not reflect the views or opinions of Switchwise Pty Ltd | |
Robert H from 5237, SANDERSTON, SA
Overall 26%
| Since the State Labor government did the dirty on South Australians we have been customers of AGL. One hears many things to the detriment of this rip-off group but my main reason for discontent is the lack of communication with customers. Apart from the usual three-monthly price increase one is not told anything. I now discover, having been a customer all the years that I have, that I am not on any contract so am paying premium prices without any discounts. The company could have told me this but no, it makes more sense for them to rip me off to the tune of nearly $500 a year extra - as if they are not charging enough for their "service" anyway. Making a rough calculation it seems that I could have been better off to the tune of around$3,000 or so over the period since my contract, if any, expired! Problem is can it be worth changing over to another provider or is it a case of the devil you know? I guess the bottom line always rules even for thieves. |
Customer service 10% Payment options 50% Bill clarity and accuracy 20%
Would you recommend to a friend?No
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| This review is the subjective opinion of a Switchwise user and does not reflect the views or opinions of Switchwise Pty Ltd | |
Dee from 3131, FOREST HILL, VIC
Overall 36%
| I've been with AGL for a number of years. Although their customer service wasn't the greatest, they always eventually sorted out any concern I had raised about my bill. BUT TO RECEIVE A LETTER YESTERDAY (NEVER MENTIONED THE CARBON TAX) TO SAY I WILL NOW BE PAYING AN EXTRA $7.00 PER WEEK IS TOTALLY INSANE. I AM 55 YEARS OF AGE, LIVE ON MY OWN, TRYING TO GAIN EMPLOYMENT. HOW DOES ONE LIVE ON $486.00 PER FORTNIGHT??? I'M ALREAYD ON A BILL SMOOTHING SYSTEM WITH AGL WHICH IS ALREADY EXPENSIVE ENOUGH OUT OF WHAT I RECEIVE. I'M AT A LOSS TO KNOW WHY IT'S GONE UP SO MUCH. I DON'T HAVE A MICROWAVE, DRYER, DISHWASHER. AM I GOING TO RECEIVE ANOTHER LETTER SHORTLY TO ADVISE ME THAT THE RATES HAVE GONE UP AGAIN BECAUSE OF THE CARBON TAX????? GOD I HOPE NOT. I WILL BE CHANGING PROVIDERS AS SOON AS POSSIBLE. TOTALLY DISGUSTED. |
Customer service 10% Payment options 90% Discounts and benefits offered 0% Bill clarity and accuracy 10%
Would you recommend to a friend?No
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| This review is the subjective opinion of a Switchwise user and does not reflect the views or opinions of Switchwise Pty Ltd | |
Craig from 5576, YORKETOWN, SA
Overall 40%
| Well, I must say this site has been useful in TRYING to sort the wood from the trees, but at the end of the day, I have made a decision to stick with the devil I know... AGL. Yes, They have an extra payment in SUMMER (Why do they get away with it???) but it was only on making a call to compare with LUMO that they offerred the 12% discount instead of the 7% I have. All in all, it has taken me several hours to sort it out, but will stay with AGL. It would only be a saving of around $2 per week if I change, and I don't want any hastle in a transfer, or the monthly payments required by LUMO. |
Customer service 50% Payment options 30% Discounts and benefits offered 50% Bill clarity and accuracy 30%
Would you recommend to a friend?Yes
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| This review is the subjective opinion of a Switchwise user and does not reflect the views or opinions of Switchwise Pty Ltd | |
Ros from 4214, MOLENDINAR, QLD
Overall 0%
| I opened an account with AGL. The first correspondence I received (only a few weeks later) was a threat to cut off my power even though I had not yet received an account. They accused me of moving into my property without telling them and using their power without an account. I phoned them and they found they had all the relevant records and apologised profusely and told me it was fixed. I have now received another letter headed "Dear Customer" and they have this speil about how I haven't let them know blah blah blah. I have just gone through the whole telephone explanation again (they have the records of the last time as well as the initial setting up of the account). They now tell me that they have issued me with a new account number but I have paid their bill against some other number allocated to "Dear Customer" so I look forward to the prospects of that becoming an issue now. I am now trawling through all the other suppliers as I definitely can't deal with this inefficiency and the insulting letters. |
Customer service 0% Payment options 0% Discounts and benefits offered 0% Bill clarity and accuracy 0%
Would you recommend to a friend?No
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| This review is the subjective opinion of a Switchwise user and does not reflect the views or opinions of Switchwise Pty Ltd | |
