how your energy bills are calculated
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In simple terms, the total amount you pay for a period of time (usually 2 or 3 months) is comprised of a usage-based charge and a supply charge. The usage charge is calculated by multiplying your actual energy usage (in kwh for electricity or GJ for gas) by the relevant price per unit for your suburb and meter type. It is common for prices to be stepped; that is, you pay one price for the first amount of energy used in a period and then a higher price for the balance of energy used. The supply charge, which is a fixed cost per day, month or quarter depending on the provider, does not change with the amount of energy you use.
what price will you pay for electricity and gas?
It is important to note that the final price for your home cannot be confirmed until your chosen supplier verifies your address details and meter configuration. The process is easier and quicker if you are able to provide your National Metering Identifier (NMI) or Metering Installation Registration Number (MIRN), both of which are shown on your bills.
If you don't know your NMI and/or MIRN then don't worry - your new supplier will be able to find out and will confirm the final pricing applicable to you.
If you believe that the pricing confirmed to you by your new supplier is different to what was shown to you on the Switchwise site you have the option to cancel your application to switch to the new supplier within the 10 day cooling off period and to either stay with your current supplier or find another provider using Switchwise.